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Terms & Conditions

Store Policy

1. OUR RIGHTS TO MAKE CHANGES

 

1. Minor changes to the products. 

Oopsa Daizies & Co may change the flowers or products due to seasonal variations in the flowers available alternative, but similar flowers may be supplied. Oopsa Daizies & Co florist may also change the products if required by law.

 

2. Changes to the quantity or the flowers or other products and these terms. 

In addition, Oopsa Daizies & Co may make more substantial changes to the flowers or the other products if your order is unable to be fulfilled in the quantity ordered due to a lack of materials or flowers, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

2. PROVIDING THE FLOWERS AND PRODUCTS

1. Delivery costs. 

The costs of delivery will be as displayed to you on the Website.

2. Flowers must be ordered by 2 pm AEST for same day delivery. Where the flowers or other products will be delivered. 

The flowers or other products will be delivered by Oopsa Daizies & Co to the address or location specified by you during the checkout process.  If the address or location you have supplied is not accessible for any reason we, Oopsa Daizies & Co will contact you to discuss alternatives.

Oopsa Daizies & Co will not deliver any flowers or other products to any address or location where to do so would be prohibited by law.

It is advisable for you to provide a contact telephone number to the local florists so contact can be made about delivery. If no contact detail is provided and Oopsa Daizies & Co cannot gain entry, or no one is available to accept delivery. Refunds will not be available in the case of flowers or personalised products if an incorrect or incomplete address is provided and no contact can be made.

3. THE FLOWERS AND OTHER PRODUCTS

Flowers and other products may vary slightly from their pictures. 

The images of the flowers and other products on our Website are for illustrative purposes only. The images are to give the customer an idea of the size and style of the arrangement.  You will appreciate that every flower is different and we cannot therefore guarantee that the flowers supplied by the florist will be the same in appearance as those in the pictures on the Website and may therefore vary slightly from those images. Oopsa Daizies & Co may also need to make minor adjustments to the flowers supplied due to seasonal variations or availability.

Product packaging may vary. 

The packaging of the flowers and other products may vary from that shown in images on our website. 

Collection by you. 

If you have asked to collect the flowers or other products from Oopsa Daizies & Co’s premises, you can collect them from them at any time during their working hours once you have been contacted by Oopsa Daizies & Co to confirm the flower or other products are ready for collection. Or from a pre-determined pick-up point after business hours.

 

If there is no-one in when the flowers or other products are delivered. 

If no one is available at your chosen location for delivery and the flowers or other products posted, our florist (or their delivery provider) will either contact you to discuss alternatives, deliver the flowers or other products to a neighbor (and leave the recipient a note explaining that), leave the flowers or products in a safe place (and leave the recipient a note explaining that), or leave the recipient a note informing the recipient of how to rearrange delivery or collect the flowers or other products from the local florist. If delivery is rearranged, Oopsa Daizies & Co reserve the right to charge an additional delivery charge and no refund will be available if this relates to flowers or personalised goods.

 

If delivery is not re-arranged. 

If delivery is not rearranged, or the flowers or other products are not collected from the Oopsa Daizies & Co as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from the local florist we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite Oopsa Daizies & Co reasonable efforts, we are unable to contact you or re-arrange delivery or collection in a reasonable time, or before the flowers or other products perish, we may end the contract. If the flowers or other products perish before they have been delivered or collected due to a lack of contact by or an inability to contact you or the recipient due to you providing incorrect or unattainable details Oopsa Daizies & Co will not provide a refund.

 

When you become responsible for the flowers or other products. 

 

The flowers or other products will be your responsibility from the time we deliver the product to the address or location you gave us or you, other recipient, collect them from us.

 

When you own the flowers or other products. 

You own the flowers or other products once they have been delivered provided we have received payment in full.

 

What will happen if you do not give the required information to us. 

We or the local florist may need certain information from you so that the local florist can supply the flowers or other products to you. If so, this will have been stated in the description of the products on our website. We, or the local florist, will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, the local florist may either end the contract or make an additional charge of a reasonable sum to compensate them for any extra work that is required as a result. The local florist will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us, or the local florist the information needed within a reasonable time of asking for it.

OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. 

Oopsa Daizies & Co may end the contract for a product at any time by writing to you if:

  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

  2. you do not, within a reasonable time of us provide us or the local florist with information that is necessary for us to provide the flowers or other products;

  3. you do not, within a reasonable time, allow Oopsa Daizies & Co to deliver the products to you or collect them from them;

  4. we believe that the flowers or other products ordered may

  5. cause distress or offence to any person, or is being used for any unlawful purpose.

 

IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. 

If you have any questions or complaints about the flowers or other products, please initially contact Oopsa Daizies & Co. You can telephone or e-mail us with the contact detail provided during the ordering process.

 

You must lodge any complaints or problems with Oopsa Daizies & Co within 7 days. Following this time period you should not expect a refund or a re-delivery. You may be required to provide photographic evidence of any problems.

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